1. Prices
All prices on the webshop and on the invoices include 21% VAT.
2. Returns
It is possible to exchange or return parts within 14 days. This must always be reported in writing as soon as possible, by e-mail or by message on the chat. The parts must be returned complete, undamaged and unprocessed. If one of these three conditions is not met, we reserve the right to refuse the return. If possible, return the original packaging as well. Parts must always be fitted before they are machined or painted. Any costs you paid for the processing or spraying will never be refunded unless otherwise agreed in writing with the customer after consultation.
Reimbursement, after consultation, of costs incurred is only possible if a valid invoice with our details has been drawn up and delivered by the customer.
3. Warranty on painting or assembly
The warranty on painting or assembly always lies with the garage that carried out these works. We cannot be held responsible for this under any circumstances. The parts are delivered free of charge if you wish to spray or assemble at a garage that we work with. This is an extra service to our customers. Once the parts have been delivered there, the responsibility of the garage in question begins as well as any warranties.
We strongly recommend that you always machine the parts from scratch. This means that a separate base layer must always be laid. The customer must always state this at the garage where the parts are brought in. If it is a garage that we work with, they are aware that all parts must be fully handled by them.
4. Cancel
During the entire period of the order, the customer has the right to cancel the order without giving any additional reason. This also applies to the return period, although we appreciate some explanation so that we can improve our service by removing some items from the range if they do not meet our standard.
We reserve the right to cancel a purchase. If an amount has to be repaid, this will always be done within seven working days. Reasons for cancellation could be, for example, changes in the availability or purchase price of parts, as well as rude or outrageous behavior by the customer towards us.
5. Reservation and order
Parts will only be reserved or ordered if a valid deposit of the full amount is demonstrated.
If a customer no longer responds to our messages and does not make the deposit as agreed, we will be forced to cancel the invoice.
6. Opening hours
You can only visit by appointment. Appointments are made from Monday to Sunday from 10am to 11pm. Exceptionally, these times can be deviated from at the request of the customer if there is good reason.
7.Transport Damage
Transport damage can only be reported on the day of receipt. This must always be officially indicated to the carrier upon receipt so that he can make a note of this before he leaves.
The customer has the right to open the package and check the contents while the carrier is still present so that a correct declaration can be made if necessary.
In most cases we are dependent on the transport insurance of the transport company. If this is not correctly observed, no further claims can be made.